Order Tracking InformationWhen your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you have been waiting a little too long.You can also log into your account and click on the order in question to see the status.Alternative Tracking OptionsFor faster and more up-to-date tracking information, you can also check your tracking number directly on our logistics partner's website at https://www.17track.net/en/carriers/sihai-inc. This platform often provides more frequent updates than standard tracking emails and may show movement before other tracking systems are updated.If you're unable to find tracking information updates through regular channels, we recommend trying this website first as it typically has the most current shipping status.Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

Once your payment is confirmed, you will receive a confirmation email with your order details and tracking information. Additionally, you can log into your Personal Center on our website to view the current status and track your shipment. We will send you email updates at each step of the process. If you do not remember your order number or account details, please contact us for assistance.

You can log into your Personal Center to view and download your invoices. Additionally, after placing an order, a PDF invoice download link will be included in the confirmation email for your convenience.

Please contact us, and we will send you an invoice and payment link. There are no additional shipping fees for adding items to your order. However, if your order has already been shipped, we will be unable to add items afterward.

Order preparation time : standard order preparation time is two working days,but if we don’t have stock, it may take 3-5 working days. however, we will try our best to prepare the item ASAP after you place an order on our website.If the order is delayed, we will take the initiative to contact and inform you of the reason.Shipping Method: Delivery time varies with shipping methods, Please check the shipping policy at the top of the website.If everything goes well, you should receive your items within 10 working days.

1、 Choose and add items to your shopping cart. Make sure the color, size and quantity etc is what you want.2、 In the check out webpage, correct shipping address, most economic shipping method and suitable payment method is necessary. Besides, please add comments if you have special requests on the order.3、 An order number will be shown automatically once you click the Finished Your Order button4、 When the payment is confirmed, the order will be started within 2 business days.5、 All information can be tracked during the production; the parcel will be shipped out quickly once the items are ready.6、 The tracking number will be provided to you for tracking the status of your order.

Processing times vary depending on the order size and product availability. Typically, orders are shipped within 3 business days after payment confirmation. For large or bulk orders, we may ship in multiple batches and will keep you informed about the order status throughout the process.

Your order may have been canceled due to various reasons such as payment issues, inventory shortages, or concerns about fraudulent activity. If you believe your order was canceled in error, please contact our customer service team with your order details, and we will assist you in resolving the issue.

To become a wholesale partner, please register as a customer on our website. As your purchase volume increases, you will qualify for different discount tiers— the more you buy, the greater the discount you'll receive on each order.

We do not offer dropshipping services. Our services are aimed at brick-and-mortar store owners and online shop owners who purchase wholesale.

As a dedicated wholesale crystal website, most of our products have individual MOQ requirements—please check the specific product page for details. There is no minimum order quantity for the overall order. However, orders exceeding a certain amount will qualify for larger discounts and free shipping. For more information, please refer to our Shipping Policy.

If your order requires delivery by a specific date, please contact us well in advance. We will prioritize the preparation of your order and assist you in selecting the fastest available shipping options. However, please be aware that we are unable to guarantee delivery within one week or less due to the unpredictable nature of international shipping. To minimize the risk of delays, we strongly recommend placing your order early.

While the majority of orders are shipped via FedEx, UPS, or DHL, certain situations such as warehouse scheduling or unforeseen delays may necessitate switching to a different carrier. Please rest assured that we will keep you informed throughout the process to ensure timely delivery. If you have a preferred shipping carrier, please leave a note in your order or contact us directly to specify your preference.

We provide door-to-door transportation.All shipping methods we provide are sent directly to the address you provide, it is a very convenient form of transport for the ordering party himself, who does not have to deal with formalities resulting from international transport. Furthermore, we takes full responsibility for transport.If the goods are lost or damaged, we will compensate you according to the actual price

All products on our website are guaranteed to be delivered within 19 days from the day after your payment. If you do not receive your order on time, you are protected under our guarantee.If we fail to meet our delivery promise, you will receive an $8-$50 USD Gift Card within 10 business days after the warranty period. (The gift card amount is based on your order value.)"On-Time Guarantee" counts from the day after your payment is received."19 Days On-Time Guarantee" excludes the following Chinese statutory holidays in 2025: Labour Day Holiday (May 1st - 3rd, 2025)Dragon Boat Festival (June 2nd - 4th, 2025)Mid-Autumn Festival (September 18th - 20th, 2025)National Day (October 1st - 7th, 2025)Chinese Spring Festival Holiday (January 29th - February 4th, 2025)Please note that delivery times are calculated from the day after shipment is dispatched, excluding these holidays.

The relationship we have fostered with the international transporting company who handles all of our shipping is beneficial not only to us but benefits our customers as well! When our high shipping volume has afforded us a discounted rate, we can reduce what we charge our customers for transport. On the occasions that our shipping fees are lowered we decided that refunding the customer that portion of their payment was the best/fairest option. We will always put our customers first! In this event, all shipping refunds will be provided within thirty (30) days of purchase via gift card. Gift cards will be issued the contact e-mail provided by the buyer. Simple instructions on how to redeem your refund gift card will be provided along with it for a hassle-free check out. As always, there is no processing fee and these gift cards dont expire or diminish over time.Note: This offer is only available on single order in which weight is 10kg(22lbs) or more. The heavier the item you buy, the more money you can potentially get back.Purchasing goods weighing more than 21kg(46.2lbs) will result in the greatest shipping discount.

For customers in the USA, UK, Australia:The price you see is the final amount; we do not add taxes or hidden charges. You pay the goods subtotal plus the shipping cost (free shipping available for orders above a certain amount—please refer to our Shipping Policy for details).For customers in the Canada:All shipments to Canada are shipped via DDU (Delivered Duty Unpaid), meaning customs duties and taxes may apply. Please refer to our Canada Shipping Policy for more details.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking information hasn't been updated for an unusually long time or hasn't been updated since it was first created, please contact us as soon as possible. We will reach out to the shipping carrier to inquire about the status of your delivery and assist you further. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Please click on the "Shipping Policy" link at the top of our website to view the most up-to-date shipping times. Shipping durations may vary due to holidays, peak seasons, or seasonal fluctuations. For the latest information, please refer to our Shipping Policy page.

We are a dedicated wholesale crystal website, and all prices listed are already discounted wholesale prices designed to offer you the best value. You can easily add products directly to your shopping cart and proceed with the checkout process for a quick and seamless purchasing experience. For larger orders or special requests, our sales team is readily available to assist you. If your order exceeds $1,000 for a single item or if the total order value exceeds $10,000, please contact us directly. We will provide you with customized bulk pricing and special discounts tailored to your specific needs. We also welcome wholesale inquiries for custom products, packaging, or branding. Our team is committed to offering flexible solutions to support your business. Feel free to reach out to us for personalized quotes or to discuss your order in detail. Thank you for choosing us as your trusted wholesale crystal supplier. We look forward to serving your bulk order needs with competitive prices and excellent service.

Sea Shipping ServiceWelcome to learn about our sea shipping options! We offer reliable sea freight solutions covering the USA, Canada, and Australia, ensuring your goods arrive safely and on time.Service FeaturesSupported Countries: USA, Canada, AustraliaTransit Time: Approximately 22 business days for deliveryLost Item Compensation: Full reimbursement for lost packagesMinimum Order Quantity: 12kgDiscount Policy: Higher discounts available for orders over 100kgShipping Method DetailsDeparture Schedule: Ships depart every Wednesday on a fixed scheduleTransit Duration: Usually takes about 14-18 business days to reach the portDelivery After Arrival: Once at the port, your packages will be handed over to UPS or FedEx for doorstep deliveryPallet/Full Container: For pallet or full container shipments, a truck will deliver directly to your address, saving time and effortSuitable ForOur sea shipping service is ideal for various products and order sizes, from small quantities to bulk shipments.Special ReminderIf your order weighs over 12kg and isn’t urgent, sea shipping is a very cost-effective choice! You can share your shopping cart items with us, and we will calculate an additional discount for sea freight, helping you save more.Additional NotesThroughout transportation, we provide comprehensive tracking systems so you can monitor your shipment at any time.Orders over 100kg enjoy even better discounts. Please contact us for detailed pricing.Contact UsIf you have any questions or need a personalized quote, feel free to reach out to our customer service team.