Order Tracking Information
When your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
Alternative Tracking Options
For faster and more up-to-date tracking information, you can also check your tracking number directly on our logistics partner's website at https://www.17track.net/en/carriers/sihai-inc. This platform often provides more frequent updates than standard tracking emails and may show movement before other tracking systems are updated.
If you're unable to find tracking information updates through regular channels, we recommend trying this website first as it typically has the most current shipping status.
Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
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